Shipping & Returns

At Joana's Salon Shop we aim to give our customers the best options and flexibility when it comes to local and international delivery of our products. 

 

UK DELIVERY

Orders within the UK are sent via Royal Mail (standard delivery) or DHL (next day delivery).

Dispatch Time: 2 working days

Standard Delivery: 3-5 working days

Express Delivery: Next working day (orders placed before 12PM Monday- Thursday)

 

INTERNATIONAL (EU & US)

International orders (US & EU only) are sent via DHL (standard delivery or express).

Dispatch Time: 2 working days

Standard Delivery: 7-10 working days

Express Delivery: 3-5 working days

 

RETURNS:

We offer a no refund policy on all health and beauty products. If you have an issue with your product that falls within your consumer rights please email info@joanasalonshop.com 

 

PLEASE NOTE:

Postage guidelines apply only if cleared payment has been received in full, and if your address is confirmed. These postage deadlines exclude weekends or bank holidays.

Joana's Salon Shop cannot be held responsible for any import duties that the recipient may have to pay. It is the buyer's responsibility to inform themselves about their country's regulations. This applies to all orders from the EU and USA.

We send all items by registered post, and a signature will be required. If you are not available to sign for your package, it will usually be returned to your local sorting office.